Software Features:• Provide real time live communication between customer support executives and online visitors or clients.
• Provides operator-to-operator live chat interaction.
• Facility to transfer chat from one operator to another during ongoing communication.
• Display visitor`s details including Visitor IP, Visitor Name, Arrival Time/Date, Department etc.
• Facility to view and save chat history details with time and date.
• Facility to send Chat Transcript details at specified email ID