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Live Chat Software

Live Chat Software is extremely easy-to-use program providing online live interaction between customer support executives and website visitors or online clients in real time. Easy-to-use utility allows company representatives to handle multiple online customers simultaneously and provides live assistance to customer’s queries related to products and services. Online web chat software solves customer’s queries by giving quick answer to technical questions in a dynamic and interactive manner. Software facilitates live help desk support, e-mailing and visitor records to improve online sales and customer’s support.

Software Features:

• Provide real time live communication between customer support executives and online visitors or clients.
• Provides operator-to-operator live chat interaction.
• Facility to transfer chat from one operator to another during ongoing communication.
• Display visitor`s details including Visitor IP, Visitor Name, Arrival Time/Date, Department etc.
• Facility to view and save chat history details with time and date.
• Facility to send Chat Transcript details at specified email ID